As some of you may know, I bought a patrimony traditionnelle self-winding about a month ago from Tourneau in Las Vegas (authorized dealer). At the same time, I also bought the store warranty for about 1000$ which lasts 3 years. The sales person told me that it covers normal wear and tear also covers 1 service maintenance within that timeframe. After having a bit of time to think and become more paranoid, I'm still unsure if I did the right thing.
As I understand it (I may be wrong), it is Tourneau that will be doing this maintenance service. Is that considered OK or should I be sending it to a service center? I guess the real question is: Do ADs normally do the maintenance themselves or is it normally shipped to some other VC service center? That's one of the things that worries me... if I get it serviced by Tourneau this time, I'm afraid that the next time I get it serviced somewhere else by VC service center that they tell me "I don't know WHO cleaned your watch last time, but it's been butchered" :).
The good point about this warranty is that it covers bracelets. So, if I understood properly, I can get my leather straps replaced for free if it gets mangled. I guess this is plausible seeing how I wear it every day... I may have to change it a maximum of twice within the 3 year period.
The reason why I'm asking this now is that I could get the Tourneau warranty partially refunded. There are just a few things that are still unclear in my head. As it turns out, calling the Tourneau warranty line didn't help me understand the situation any better. Maybe I was unlucky and got someone new. I'll give it another shot tomorrow.
Thank you for any input you may have.
PS: I'll be posting this on a few other discussion groups, so I apologize in advance if you've read this multiple times.