I posted this on RolexForums (http://www.rolexforums.com/showthread.php?p=5918916#post5918916), but it was suggested to me that I also post here. My purpose is to certainly to vent, but I also hope that it can maybe make some positive changes down the road in VC's service center in Ft. Worth.
The abbreviated version of the story is this. I sent in my VC Overseas 49140 for complete service which was completed April 2015. After having it back in my rotation, I figured out that the crown seemed to be missing a spring since it didn't pop out after unscrewing it. Plus, I seemed to be having some power reserve issues (which I have never had before since I keep my watches on a winder). So I sent it back with a letter pointing out that it had recent service but I had those two issues. So earlier this month, I received a proposal saying that the crystal was scratched, the "dial digit" is "marked due to wear," the "crown is worn and no longer provides water resistancy," and that the watch "requires cleaning and re-lubrication." So they were asking for 8 weeks and $1400. Needless to say I was floored and called them and pointed out that I just received full service less than two months ago. As I mentioned on the other forum, I don't expect perfection, but I do expect thoroughness, honesty and integrity. And I don't think I got it from VC. To me, this is really disappointing to think that either they did such a poor job on the first service that when someone else looked at it within their own company, they felt it needed to be re-done, or the alternative that they're not being completely truthful with their evaluations.
I still love my VC and I was even thinking of "upgrading" to a 49150 so I could wear it on straps as well. But it is just disappointing to have this happen to me. I posted the letters from VC and myself on the other forum for those that are interested.