I thought I would give my thoughts on my experience today at the Vacheron Constantin boutique on Bond Street (London).
Unfortunately I had an issue with my Patrimony 81180 and Alex advised me to take it to the Bond Street Boutique. I went down today and was greeted by the staff, I requested to speak to Selynn (VCs inhouse watchmaker) to discuss the problem. Selynn was very knowledgeable and after I told her what had happned she suspected it was a problem with the mainspring (which Alex had also suspected). Selynn offered to open the watch in front of me to take a proper look (which was a pleasant surprise) and I took a few pictures which was nice since the 81180 has a solid case back, so I was able to view the movement inside my own watch. Alex previously stated the reason for the caseback being solid is due to the movement being small in comparison to the 40mm and I do concur that it would have looked odd. Anyhow, Selynn was kind enough to show me the watch movement under the microscope and she explained what had gone wrong whilst winding so I could see the issue. I think a watchmaker can always appreciate when someone has a keen interest in what they do. I personally found this an example of going the extra mile. I've had watches serviced at other high end watch boutiques but not given this level of insight to my own watch. It was a very nice experience and I trust the watch will be fixed (estimated turn around time of 8-10 weeks which is good). This has been my 3rd visit to the boutique and I've found the staff are always very helpful and it's always a good experience, so if you have not been I would recommend it.