London Boutique experience

I thought I would give my thoughts on my experience today at the Vacheron Constantin boutique on Bond Street (London).

Unfortunately I had an issue with my Patrimony 81180 and Alex advised me to take it to the Bond Street Boutique. I went down today and was greeted by the staff, I requested to speak to Selynn (VCs inhouse watchmaker) to discuss the problem. Selynn was very knowledgeable and after I told her what had happned she suspected it was a problem with the mainspring (which Alex had also suspected). Selynn offered to open the watch in front of me to take a proper look (which was a pleasant surprise) and I took a few pictures which was nice since the 81180 has a solid case back, so I was able to view the movement inside my own watch. Alex previously stated the reason for the caseback being solid is due to the movement being small in comparison to the 40mm and I do concur that it would have looked odd. Anyhow, Selynn was kind enough to show me the watch movement under the microscope and she explained what had gone wrong whilst winding so I could see the issue. I think a watchmaker can always appreciate when someone has a keen interest in what they do. I personally found this an example of going the extra mile. I've had watches serviced at other high end watch boutiques but not given this level of insight to my own watch. It was a very nice experience and I trust the watch will be fixed (estimated turn around time of 8-10 weeks which is good). This has been my 3rd visit to the boutique and I've found the staff are always very helpful and it's always a good experience, so if you have not been I would recommend it.

I'm glad to hear about the consistent service at the London Boutique
01/07/2015 - 00:40

We often hear, as I believe it is human nature, more about negative experiences in life than positive ones (just look at the News from around the world).

I think its very important to be up to date on whats going on in our world... the good, the bad, and the ugly.  So its nice to hear some first-hand, positive, news every once and awhile.

Thanks, Dan

glad to hear this and concurr with Dan, its always great to have the positive feedback as people tend to
01/07/2015 - 10:44

ony communicate on their negative experience!

Re: London Boutique experience
01/10/2015 - 10:02

Morning all. I also had a great visit to the V C shop in Bond street. I went in there to show them a couple of watches and maybe get some information  so from the beginning they knew I wasn't probably in there to buy a watch, they were great and very helpfull. Once I told them I collected watches they invited me and my partner upstairs where they have a small museum !!. On leaving they even put a little package together for me! Great place.  London Boutique experience

The folks in the London boutique are really great people :-)
01/10/2015 - 11:47


Re: The folks in the London boutique are really great people :-)
01/13/2015 - 01:07

Another positive experience. They treated me really well when I visited them before Christmas. My next VC will be purchased from there!

Hi All! My experience with boutiques run by VC's distributor
01/19/2015 - 10:14

Prince Watch in Hong Kong Ocean Terminal was really bad. Staffs manning the boutique has no knowledge at all about VC and it's watches. No training at all. Hope this comment reaches VC in Switzerland. It's also given Hongkongers are never friendly at all. Only a handful are OK