I have 3 different Vacheron watches and I love them so I bought an Overseas Dual Time Limited Edition watch from a authorized dealer in Hong Kong. The watch is pink gold with pink gold braclet and chocolate brown dial and is 220 of 250 limited edition.
The second time I wore the watch the second hand stopped moving, so I returned it to the shop and they told me that they had to send it to the agent to see what was wrong with it. I waited over 1 month to get it back. I wore it once and it stopped working again. I sent it back to get repaired, waited about 2 months and went to pick it up at the authorized dealer. The watch stopped working as the sales person was trying to tell me that it was fixed.
Now they tell me that they are sending it back to Vacheron Constantin in Switzerland to get it repaired. They tell me this will take over 6 months. I told the sales person that this is not acceptable. I asked them for the contact information of the Vacheron Constantin agent in Hong Kong so that I could talk to them directly and they would not give it to me, citing some bullshit about "oh, I am a sales person and I need to contact the repair center and you can't contact the sales department, the departments are different". WHAT?!?!? And then the sales person turned around and went to help some other customer. Now that's quality customer service from a Vacheron Constantin authorized dealer!
Why am I not allowed to contact Vacheron Constantin directly? Why would a US$40,000 watch not work properly? Why does it take 9 months to get this thing to work?