A quality problems of my watch chain

Dear sir or madam
I bought a watch of your company in 2004 ,the Model is 47245/000G-8773,CASE N:768079.During four years ,the watch chain was changed for once .
At the beginning of this year ,I went to the retailer of Dalian China and asked for a new watch chain ,but they told me it will take 1 to 1.5 year to make a new one ,because the watch I bought has been stopped production.It means if I want to change a new watch chain ,I should wait for at least one year.
One month ago ,when I had dinner in the hotel ,the watch chain broke and lost . Unfortunately there were so many people in the hotel that night ,no one admitted picked it. It means a lot to me ,my wife bought for me on our wedding anniversary, Finally ,I had to pay a lot of money to get it back.
I think there is quality problems of your production.The watch chain is not supposed to break at the joint of the watch.So I called the Shanghai and Beijing Customer Service department of your company,and asked how it happened .To my disappointed they gave me lotS of excuses and said the watch chain just has one year guarantee ,I should change it once a year . 
I hope the company should gave me a reasonable explanation and handle this.If you have any questions please send e-mail to me.
Re: A quality problems of my watch chain
12/17/2008 - 07:52
Hello, I'm sorry to hear about your problem.  I have the same model watch, #47245, in Rose Gold.  It was a 10-year Wedding Anniversary present from my wife as well, so I understand it how you feel about its importance. Can you tell me more about the watch "chain"?  I don't understand what that is, the watch comes with a leather strap so I don't know if you are referring to that or somethng else. I know my VC watches are officially warranted for a 1-year period.  I recently received great service from the Shanghai Maison and would hope they could help you as needed. Best Regards, Dan
Watch chain?
12/17/2008 - 21:31
I bet these won't break