Redial Question

Now that I'm back from a short holiday in the mountains, it's time to spam the board with new questions Redial Question

I have a 6394 automatic with a lovely 1072/1 movement.  The one problem with thie watch is a poorly refinished dial.  I wasn't satisfied with this flaw and sent it off to RGM for a quote.  They said they cannot (or will not) repair a previously refinished dial, so it's on it's way home.

What to do now?  The dial and raised indices are not damaged but the satine soleil finish needs restoring plus the lettering and minute indications need to be re-applied.  The dial will bother me until I put it right!  Can the VC factory replace a vintage they have stock?  Can they or another shop repair a redial when RGM says it cannot be done?

VC does have some vintage dials but I'm not sure to what
03/18/2008 - 17:28

extent. They can redo and restore all their dials as they have the original prints, even if the dial was previously restored elsewhere.

Other than RGM I don't know of any other dial restorers in the US

One thing interesting about RGM
03/18/2008 - 18:57

that I learned through this experience is they send their redials to a craftsman in Germany.  On the more annoying side, the quote I received via email was very light on details as to the exact problem or issue, while the only contact info they provide is for their billing department.  Typical...

LOL! I think they work with Benzinger in Pforzheim who do
03/18/2008 - 19:05

a lot of engraving/engine working for many in the industry.

I've found that
03/18/2008 - 21:33

with RGM, you have to take the initiative and call them. Start with the billing dept and go on from there. They will explain their reason for not wanting to work on the dial, which is unusual for them.

I had a guy on the west coast who did restoration work and sent the dials to Kirk Dial, who I can recommend. But some types of dial do not lend themselves to a satisfactory refinishing. I think that if you get a new or as-new dial put into your watch, you'll realise that the case will need a bit of work, hands, and movement serviced, etc. to balance it all out.

You're right...something else would be next.
03/18/2008 - 23:36

Sometimes it's hard to know when to say when!  But that dial REALLY bugs me.

I would still ask VC
03/23/2008 - 23:37

To me, they would be the last hope. If anyone else says they cannot do it would not detere me from asking VC. After all, they should be the best qualified for this.

Now, if VC says they cannot do it, then a newdial could eb considered. You would have to ask VC if having a new dial (from VC themselves) would make the watch non-authentic... to me that would be a big problem. My guess is that if VC does the job (even putting in a new dial) then it should still be authentic, but I am not sure...