Each day I get quite a few emails from lurkers who do not wish or do not feel comfortable posting on HL, fine I can understand and will try to answer you BUT
1- You shoud start your mail with Hi, Hello or whatever greeting
2- At the end of your mail you should say Thank you
If you're old enough to use a computer then you're old enough to have been told to say, hello, goodbye and thank you.
If you don't use these elementary elements of politeness your mail is going directly to the bin or depending on my mood I'll ban you from the Lounge.