Stupid Q but here goes.

How come sometimes the crown on my malte chrono is difficult to extract? There seems to be resistant when I pull it to set the time after some time. But once I extract the crown (have to use a bit more power to pull it), it is much effortless for the 2nd/3rd time. Is this a normal thing or something I should check? Thanks!
I just re-checked.
09/07/2008 - 13:59
I always need to turn the crown clockwise first for half a turn or 1 turn (as like in winding) to be able to extract the crown. If not, the crown won't come out. Something is jamming it.  I think I may break the crown if I force it. Is this normal Alex? Can those who have malte chrono check theirs as well? Thank you!
hmmm, was it like this before? maybe the water resistancy gasket needs
09/07/2008 - 17:09
to be changed.
just checked mine. didnt had the problem you just mentioned.
09/07/2008 - 18:10
Thanks guys.
09/07/2008 - 19:53
I don't know what happened. I never drop or cause anything harmful to the watch... Other than that, it's fine.
Not a stupid question at all Rei...
09/08/2008 - 02:04
There are times when I feel that the winding is a little too tight or I think that the crown has too much resistance and I have been known to bring the watch to a watchmaker or my AD so that someone else can have a look.  Usually, there is nothing wrong but on a few occasions, a problem has been diagnosed and the watch needed to be serviced.  I find this approach to be the safest as it is best to have someone else's opinion.  I do know that sometimes I am overly cautious and what I think is a problem turns out to be perfectly normal.  We tend to be very careful and protective of our watches and have to remember that they don't have to be "babied" all of the time. Anyway, when in doubt, I recommend having a trusted watchmaker or person from your AD take a look and see if they also find a problem.  I am not very familiar with the folks at your AD (though Danny and others who I have met are really nice people) in Jakarta but the folks at the Singapore AD, especially Sincere at the Hilton Hotel, are very good.  Also, Singapore has a service centre which can probably help with some issues or facilitate the sending of the watch to Switzerland in the case of more serious problems. If you need help, then please let me know. Cheers, Duncan
Thanks Duncan!
09/08/2008 - 05:26
Glad I am not the only one... Well, I have never done anything harmful to the watch so I was bit surprised when I tried to set the time, the crown couldn't come out easily (although too easy is not good either lol), like bit stucked. So I'd have to give half a turn to be able to extract the crown. Wonder why is that way... I am sure it's not a big problem (maybe it's even me imagining things) I initially was going to take it to (the now closed) VC Boutique in Ngee An. Now I may need to go to Sincere in Ngee An or Hilton? I am told many times the Richemont Service Centre in Wheelock is known for charging outrageous service fee. The AD in Jakarta may not be skillfull enough to check it out. They don't take watches seriously enough. Thank you Duncan!
No worries Rei.
09/08/2008 - 10:06
It's my pleasure to try and help.  Personally, I would recommend the Sincere at Hilton Hotel as their staff are some of the very best in the company.  You can ask for Danny, who is my regular salesman.  He is very knowledgeable and quite careful with watches.  I think that would be a good first stop and if necessary, then you can consider the Richemont Service Centre.  By the way, the service centre has moved out of Wheelock and is now at King's Centre on the 8th floor. Cheers, Duncan
Thanks Duncan.
09/08/2008 - 12:28
I will try to get him when I come to Singapore next time. I'll keep you posted.