Thoughts -- Overseas Chronograph Dial Issue

Dear fellow Vacheron aficianados, 

I would love some advice from those with more experience with Vacheron -  I recently bought my first Vacheron as a wedding present to myself, the limited Greek edition VC Overseas Chronograph, while I was getting married in Greece.  Super excited to have found such an iconic and limited watch to commemorate my wedding.  

I wore the watch a couple times and the first time I ran the chronograph and stopped it at the 30 seconds mark, I noticed that the marker at 6'o clock was slightly off-center.  It is not extreme, but definitely a mm or two off and once you have seen it, its tough to unsee.  (unfortunately I don't have any photos because I didn't think I would need them).  So I thought, this is super unfortunate, but I will bring it by the NY boutique and VC will figure out a way to fix the issue.  I had owned the watch for three weeks and went up to NYC and dropped the watch off at the boutique; both the sales associate and watchmaker on duty both identified the misalinged marker and told me they would send it to Geneva to get it fixed under warranty, likely with a replacement dial.  Not ideal, but acceptable.

Much to my surprise, I received a call from the manager at the NY boutique today (approx. a week later, which was prompt and appreciated) saying she heard back from Geneva and that the off-center marker was within VC's quality control and these are handmade items and some tolerance is required.  I fully understand the concept of these watches being handmade and its exactly why we all love them.  But in this context with a misaligned marker, I find this laughable - I understand I might be being particular but this is a big purchase for me and I can't imagine Patek and AP (as I currently own both) treating a customer like this, when clearly there is an issue with the dial.  I made my displeasure with VC essentially throwing up their hands and not being willing to do anything with the defect -- the manager said she would discuss the issue further with her superiors, but I am not getting my hopes up.  

I am really dissapointed with VC right now, particularly as I was thinking of getting the Historiques Americain 1921 for my next watch, but I really, really hope to resolve this amicably.

I wanted to get others thoughts on whether anyone has ever seen anything like this or what the best resolution might be?  Especially as it is a limited edition and I don't know if VC can get another piece for me.  What would others recommend I should do - any suggestions, thoughts, or insights would be greatly appreciated.  
Post a picture!
11/05/2013 - 04:29
then we can talk enlightened
Re: Thoughts -- Overseas Chronograph Dial Issue
11/05/2013 - 04:53
Unfortunately as I mentioned I didn't fully document it with pictures, as I didn't imagine VC would be difficult with something that shouldn't have left their QC.  But here is a wrist shot that somewhat shows the issue - but it is more noticeable once you have seen it.  
I am guessing it would be easier to see...
11/05/2013 - 08:36
1. If you migt have a picture of the dial - lookng straight on and not at an angle? 2. If another picture can be taken with the chronograph seconds hand at 30 seconds, the way you noticed it before? Best Regards, Dan
I can't really see and agree with dan can you please post a
11/05/2013 - 13:13
scan face up? In any event I'll lokk into this and....congrats on your watch!
Re: Re: Thoughts -- Overseas Chronograph Dial Issue
11/05/2013 - 13:36
Congratulations on a real beauty, and welcome! If I might suggest..the photo needs to be directly on, not at an angle, have the chrono hand stop at the 6 o'clock postion before you take the photo. I can understand your concern and welcome to a great group of people! Best wishes, Joseph
Re: Thoughts -- Overseas Chronograph Dial Issue
11/05/2013 - 16:22
Thank you all for the kind words and the responses.  I wish I had taken photos to fully document the issue (this was just a wrist shot that I sent to my father), but unfortunately the watch is in VC's possession right now.  I stupidly didn't think I would need to have visual evidence - lesson learned.  We will see if VC gets back to me today and what they have to say.  I will keep you posted.  Thanks all.
You have to distinguish faulty placement from crystal distortion.
11/06/2013 - 10:25
A watch's crystal (especially a sapphire one, in my experience) can make things look misaligned when they are perfectly in place. The other posters' suggestions that you take a picture straight on, preferably with the chronograph hand stopped at 30 to guide the eye, are well calculated to help us all see what is going on. Of course, the service center, having the luxury of removing the whole assembly and looking at it directly, may be able to see things we can't.
good news should be coming your way soon :-)
11/08/2013 - 12:55
Re: good news should be coming your way soon :-)
11/08/2013 - 20:31
Alex, thank you for all your efforts...I imagine you worked your magic behind the scenes and I appreciate that very much. So I just heard back that VC was going to replace the dial and I appreciate that they took another look and decided it required a replacement.  A slight hiccup in the start but alls well that ends well and I look forward to having my watch back in a 4-6 weeks.  Although not ideal to have to send the watch out for warranty repair, VC handled it well and I will be excited to be able to enjoy my watch again in time for the holidays.   Thanks to everyone's insights and Alex for his consideration.  I will definitely post pictures when I get the watch back.  Thanks all.  
Alex always knows how to take care of us!
11/12/2013 - 17:05
I'm glad to hear this is getting resolved to your satisfaction.  BR, Dan