An update on my below post concerning my experience with Richemont after sales service.
First and foremost in importance, I must thank and praise the involvement and the attentiveness of Alexandre. He contacted me immediately to obtain my side of the details and then he did his behind the scenes magic.
Subsequently, the regional manager of VC called me to assure and to alleviate any concerns or questions I may erroneously have had about the quality of VC’s after sales service.
In my post I did truthfully say that I never had this occur with any other brand, but on the other hand, I can honestly and happily claim that I never have experienced this level of managerial attention with any other brand before.
VC’s immediate intervention and involvement is beyond compare and I shall never doubt the brand’s nor the management’s commitment again.
It is refreshing to have a haut de gamme brand within the umbrella of a conglomerate act in this personal fashion.
Again I would like to thank the commitment of all VC staff.