update of Richemont service

An update on my below post concerning my experience with Richemont after sales service.

First and foremost in importance, I must thank and praise the involvement and the attentiveness of Alexandre. He contacted me immediately to obtain my side of the details and then he did his behind the scenes magic.

Subsequently, the regional manager of VC called me to assure and to alleviate any concerns or questions I may erroneously have had about the quality of VC’s after sales service.

In my post I did truthfully say that I never had this occur with any other brand, but on the other hand, I can honestly and happily claim that I never have experienced this level of managerial attention with any other brand before.

VC’s immediate intervention and involvement is beyond compare and I shall never doubt the brand’s nor the management’s commitment again.

It is refreshing to have a haut de gamme brand within the umbrella of a conglomerate act in this personal fashion.

Again I would like to thank the commitment of all VC staff.

That is great to hear
08/26/2015 - 20:09

Some things do go wrong from time to time.  People (and companies) often show who they really are in those moments.  Thank you for sharing the update.

Thanks for the update.
08/27/2015 - 02:16

Alex isn't known as the "Godfather" for nothing. smiley

Thank you for sharing your update. As brands try to grow in different
08/27/2015 - 03:18

markets, these hiccups do occur. VC's timepieces have truly become spectacular in the past ten years or so, and the company has become global once again (as it was in the old days - early 1900's). They could not have done this without the help of Richemont.

But the best thing about VC is its people. 

Glad everything worked out. Do share pics of your timepieces.

Re: update of Richemont service
08/27/2015 - 13:07

I would like to compliment Alex on his immediate personal intervention. This  is very heartning for us collectors, as on many forums of other brands it is taboo to bring out any negative feedback regarding the product or its after sales service.

I am sure you will enjoy youtr time pieces once they are back. Looking forward to some wrist shots !


Thank for update!
08/28/2015 - 12:41

I agree with TS. The service and attention to customer needs at VC boutique in Msk is on the highest level (can compare with many other brands from Breguet to IWC)...

glad that all turned out for the best and its refreshing having someone post a positive
08/28/2015 - 16:04

comment after the issue has been settled.


Hats off to you sir

Re: update of Richemont service
09/03/2015 - 02:55
Glad to hear that. Based on my own experience VC has the best customer service among other brands that I have experienced.