Vacheron Constantin service ?

My Overseas Chrono was purchased less than a year ago and for the life of me cannot contact anywhere for service. The minute subdial will not set to zero and starts at 29 1/2 minutes, granted only off by 30 seconds but that is not good enough for me. When I spoke to the watchmaker at the salon in NYC he said if it didn't bother me to just leave it and I responded that if precision did not matter I wouldn't have purchased a VC. Also they only accept drop offs, no deliveries.

The boutique in NYC could not give me a valid service number and after calling Richemont in Texas a representative chuckled and said he would forward my info to someone at VC. At one point someone had me call 877-701-1755 and ask for Melanie. She was not available and again got the run around from a lady who also could not give me a valid service center number.

Can anyone point me in the right direction to have my watch serviced. A phone number that would connect me to someone who cared would be most appreciated.







Hi Tommy, sorry to hear about your Communications difficulties with VC
09/07/2016 - 03:27

I send my VCs to the Richemont Technical Center in Fort Worth, TX. that you mentioned.  The address is:

RTC Fort Worth

15100 Trinity Blvd., Suite 300 Fort Worth, TX 76155 866-828-2882   Melanie is at that location and I've communicated (through email) with her for 8 years now and she has always been very helpful to me.  Here is the contact information I have for her:   Melanie Copeland

Vacheron Constantin ConciergeVacheron Constantin North free number: 1 (877) 862-7555Direct number:  (972) 809-2189

I hope this helps.


Thanks Dan
09/07/2016 - 16:50

I sent an email to Melanie and she has already responded. 

I second that
09/08/2016 - 04:03

Melanie is great. She's one of the best representations of VC that I know of and has helped me on several occasions.

Re: Vacheron Constantin service ?
09/15/2016 - 03:04

Please let me dispell any notion that my initial post may have touched upon....once into the system VC service is what would be expected, the best.

Thanks Tommy for providing the concluding feedback
09/15/2016 - 05:21

And more importantly, glad to hear things are working out to your satisfation.

great to hear!
09/15/2016 - 15:15