6 to 11 months

Over the past two years I've sent four watches to the factory through the Richemont Canada service center.  The longest that it took to have a watch returned was 11 months and the shortest was six months.  These time periods seem directly related to these factors: 1) naturally, the nature of the work to be done, and surprisingly 2) the number of problems that arose during the process.

Recently, some time has been saved by the policy of Richemont Canada to forward vintage pieces directly to the factory.  They tried to evaluate my first watch and scratched the case.  Since then they have only acted as a conduit to the factory.

Some time was lost due to problems at the front and back end of the service process.  At the front end, one watch was returned twice to the factory for various issues that should have been preventable.  This was the piece that took 11 months in total.  I believe this was expedited by the intervention of the Director of the service department.

Consistent billing errors and communication problems (a process handled by Richemont) added time at the back end.  The business model requiring Canadian customers to proceed through Richemont has, for me, only added aggravation and costs.

Presently I am waiting for the conclusion of my last service order.  Problems with the Certificate of Authenticty required me to send it back so I'm waiting for a replacement.