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jamesto Posts: 117 Registered: Dec 19, 2007 Private Message |
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Re: Service time: unofficial survey(View entire thread)February 6, 10 11:36 Hi Tien anbd Fellow Loungers, I submitted my vintage watch to Richemont in Taipei on December 7 2009 for an evaluation. They gave me an immediate assessment after the watch was looked over by one of their in-house technicians, advising that the watch was 10s fast. However, as it was a vintage movement, a full service was impossible in Taipei. It would have to be sent to Hong Kong, and if not possible there, then onto Geneva. Once either HK or Geneva could provide a quotation, the details would be forwarded to me and I could make a decision on whether or not to proceed. They told me there would be a delay owing to the Christmas and New Year holidays. Up to that point I was most satisfied with their service - prompt, polite and informative. However, After not hearing from them for two months, I contacted the Taipei office a couple of days ago to follow up. They claimed to have sent me an e-mail (which I never received) about the progress. The bottom line was that the estimate process had not even begun yet. More worrying, they were unsure where the watch was! They then said they would contact me by telephone in the next couple of days. I am still waiting. I shall call them again next week and chase this up! Hope other Fellow Loungers fare better! Best regards JAMES Respond to this post | Send Topic | Print Message | Report to moderator 
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