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tick-talk Country: Canada Location: 13° south of the arctic circle Favorite Saying: «“Perfection is attained by slow degrees; it requires the hand of time” Voltaire» Posts: 1188 Registered: Nov 13, 2007 Private Message |
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Well put Dan(View entire thread)February 8, 10 03:11 I too have leaned heavily on Mr. Mungier and the Customer Service staff at Vacheron. Their polite and helpful manner goes a long way to ease problems but, as you astutely point out, this service only comes into play for those who know who to ask and after having experienced the dissatisfaction. More to the point of Tien's question about service times, I'd would like to clarify that I don't actually rate the time it takes for the watch to return as most important. In order of priority, I look for 1. accuracy, 2. value, and 3. timeliness. Accuracy is what I expect in restoration of original finish, function and completeness of documentation. Value is what I expect in terms of an appropriate level of effort and quality for the funds invested. Timeliness relates more to an efficient process of estimates and repairs, with no time wasted between stages or to rectify unneccesary difficulties. For all of these points, I can cite both good and bad experiences. I would still recommend a factory restoration for anyone interested, at least once for the experience. For the right piece, I too would do it again but would also take a very active role in communicating directly with the departments involved. Otherwise, I have identified several highly experienced local watchsmiths who are genuinely enthused to work on my Vacherons, even with me hovering over their shoulder  .
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